The agreement typically covers all the steps necessary to ensure the hotel is operational from the first day. These services are usually provided by a third-party management company, a brand (in case of a franchise), or specialized consultants.
2. Key Components of Pre-Opening Service Agreements
Project Management and Coordination
Objective: Manage the timeline and ensure all pre-opening activities align with the construction or renovation phases.
Services Provided:
Overseeing the final stages of construction.
Coordinating with contractors, architects, and designers.
Ensuring compliance with local regulations and safety standards.
Deliverables:
A detailed project timeline with milestones.
Regular status reports and updates to the owner or investors.
Design and Technical Services
Objective: Provide advisory services to ensure that the hotel design meets operational needs and brand standards.
Services Provided:
Reviewing architectural designs to ensure operational efficiency.
Advising on space utilization for areas such as the front desk, restaurant, back-of-house, etc.
Ensuring that technical aspects such as IT systems, security, and energy use are optimized.
Deliverables:
Design feedback reports.
Technical recommendations for operational systems.
Recruitment and Staffing
Objective: Hire and train key personnel to be ready for the hotel’s opening.
Services Provided:
Hiring general managers, department heads, and other key staff.
Developing an organizational chart and job descriptions.
Establishing staff training programs.
Preparing standard operating procedures(SOPs) for all hotel departments.